Frequently Asked Questions

At ESPEROS, we’re committed to being a company our customers & partners can be proud of.  Here are some FAQ’s we receive along with relevant insight into our company's approach to alleviating poverty.

WHERE DOES ESPEROS MAKE ITS PRODUCTS?

ESPEROS manufactures its products in Mexico, unless otherwise specified. Along with its promise to work with heavily vetted, ethical manufacturers, ESPEROS also uses high quality, natural fabrics in the production of its bags. Sure, canvas is more expensive than nylon or polyester, but it’s also a heck of a lot nicer and much more durable. It’s also going to age better than your JanSport. We want our customers to love our products as much as our mission and we won’t rest until we perfect them.

HOW DOES ESPEROS TREAT ITS SUPPLIERS?

We believe that you get what you pay for, so we’re committed to using manufacturing partners we know and trust. That means using high quality materials, adhering to ethical workplace standards and paying workers comfortable, living wages. Our partners know us by our first name and we consider them friends. In fact, sometimes we call them just to shoot the breeze. That’s the kind of relationship we want.

HOW MUCH MONEY IS ESPEROS DONATING?

ESPEROS puts its money where its mouth is, so to speak. With every online sale, ESPEROS donates approximately $10 per bag.

WHAT IS ESPEROS DOING TO HELP BUILD COMMUNITIES?

We could rest easy after meeting our pledge to the children we exist to serve, but that’s just not our style. Instead, we’re working with local merchants in the areas we operate to stimulate growth & create jobs for the working generation. Some call it ambitious. We call it common sense.

WHAT ABOUT CUSTOMER SERVICE?

We’re shoppers too, and nothing frustrates us more than a bad buying experience. At ESPEROS, we are dedicated to providing you with the best experience possible. We make it easy for you to get in touch with us, offer fast & reliable shipping, and stand behind our products. In the unlikely event there should be an issue, we’re happy to take care of it for you: hassle-free.